Heritage Bank has announced the appointment of Mr Kevin Potter as its new Chief Operating Officer. Mr Potter is joining the Toowoomba-based bank with a 25-year career under his belt, most recently with Suncorp Group and previously with the National Australia Bank.

Heritage Bank CEO Mr Peter Lock said that Mr Potter’s previous extensive banking experience would be a valuable addition to Bank’s senior management team and that his achievements and knowledge will greatly benefit them.

“Kevin’s banking career has featured management roles in areas including sales and distribution, product and pricing, risk management and credit operations,” Mr Lock explained.

“He brings an outstanding track record of achievement and deep knowledge of the banking sector, which makes him an ideal candidate for COO (Chief Operating Officer). We’re delighted to welcome him on board,” he said.

Mr Potter started his new role at Heritage’s head office on Monday, 13 March, after relocating to Toowoomba with his wife, Helen. He explained that he was honoured to be joining Australia’s largest customer-owned bank and that he is looking forward to working with the Heritage team.

“It’s a fantastic time to be joining Heritage, given the recent record half-year performance and the transformation focus of the bank,” he said.

“I look forward to working with the rest of the Senior Executive team as we revamp branches, increase digital capabilities and further improve Heritage’s already strong level of customer service. Heritage’s regional location, community commitment, people values and focus on customers were a major attraction for me. My wife and I look forward to getting out and meeting staff, customers and the wider community,” he said.

Heritage Bank hopes the addition of Mr Potter will ensure high-quality service is upheld. The bank has recently celebrated a record half-year profit after maintaining growth momentum in the first half of 2016/2017.